To get you the support you need as quickly as possible, we have different communication channels. You only need to send the message to one of these.
If your question is about a specific test
Use the “Message to Birdmaster” field on the right side of the test view. This means the message will go directly to the Birdmaster running the test and they'll know what your question relates to and have all the information available to help you.
If you have an account but your question isn't about a specific test:
First check out our knowledge base articles. We've added some articles with common questions at the bottom of this page. If you still can't find an answer you can contact us using our help form.
Already logged in? Contact us.
If not, please log in and use the contact form in the “Help” section on the left. (Don't forget to select a topic).
If you want to report a bug on the platform, please click here.
If, for some reason, you would like to contact one of our experienced testers, feel free to reach out to Marcus via helperbirds@gmail.com. Please keep in mind that Helperbirds are individuals who volunteered for this task. They do not have access to internal information like the content of testing projects.
In case you want to file a complaint about Testbirds and none of the above contact persons were able to help you - and only then! -, you can reach out to this independent ombudsman office: https://ombudsstelle.crowdwork-igmetall.de/en/
If you don't have a Testbirds account yet:
You can contact our tester support team via e-mail: birdmaster@testbirds.com.