When you come across a Bug during a test, you should report it. In Bug Tests we supply you with a special form for submitting Bugs and you will get paid extra for every new Bug you find! But even if this test doesn’t include Bugs, feel free to mention them in a message to your Birdmaster.
Bugs are submitted separately from test reports. Always save your current test report before you submit a new Bug!
This is how you submit a Bug:
On the test overview page (where you see deadlines, payouts, etc.), find the “Add Bug” button in the footer.
Click on it, and you’ll be taken to a page for describing the Bug in detail.
Fill in all the required fields (see below).
ALWAYS document the Bug by adding a screenshot! In some cases, screencasts are even better to show a problem.
Save and submit.
These are the fields you usually need to fill out:
Title:
Bugs should always be named using our standard format. Testers have to avoid submitting duplicates of Bugs that were already submitted. The main tool for this is the list of Bugs by other testers.. To avoid having to read every Bug in detail, it’s important to be able to understand, just from reading the title, what your Bug is about. To make it clear where the Bug is, you should first enter the name of the section where the Bug happened (e.g. "Shopping cart" or "Left navigation frame"), followed by a "-". In the second part of the title give a short description of the problem (e.g. "Order button doesn't work" or "Error message")
Example titles:
Contact us form – Send button doesn’t work when clicked on
About us page – Employee photos don’t load
Bug Category:
These are terms supplied by us which you need to use to categorize Bugs. Choose the category that best describes your Bug.
Examples for the most common categories:
Display error: a photo doesn’t load, a button is overlapping with a text
Malfunction: a link doesn’t respond when clicked on, a button leads to the wrong action
Spelling/grammar issue: a page with grammatical errors in the website/app
Audio issue: a video plays but the sound is not working
Other: any Bug that doesn’t fit into the other given categories
Occurrence:
How frequently does the Bug appear? Once, sometimes or always? To find out, try to reproduce the Bug if it makes sense (this doesn't apply for spelling errors). Did you observe the Bug in 2 out of 5 times, then choose “Sometimes” and write the exact number in the text.
Severity:
This scale goes from low (usually spelling mistakes) to medium (display problems) to high (non-functional content) and finally, critical (e.g. browser crash). Choose a severity degree that makes sense to you. If you need help, here is a guideline on attributing Bug severity. A Birdmaster will review your Bug and make revisions if necessary (possibly affecting your points and payments).
Description/Steps that led to the Bug:
Here you should describe exactly which steps led to the Bug, click by click. If the description is not comprehensible, the Birdmaster might ask you to rewrite it. As in test reports, the steps should be numbered or listed with bullets.
Expected Result:
What should have happened?
Actual Result:
What actually happened?
Screenshots/screencast:
For describing Bugs it is absolutely vital that you use screenshots (see How do I make screenshots?). If it's a severe error or it can't be shown with a screenshot, you should add a so-called screencast (cf. How do I make a screencast?). If an app crashes, you should add crashlogs (see How do I record crashlogs?). Ask yourself: Would I understand what happened in this Bug if I hadn’t seen it? If the answer is no, then you probably need to add a screencast!
Bugs that are not in this format will not be accepted. After you entered all this information, don't forget to save and submit the Bug!
Duplicates:
It can happen that another Bird found the same Bug as you did, but a bit earlier. Unfortunately, we can't accept the same Bug twice, so you should look at the list of Bugs that were already submitted. To find the submitted Bugs list, go to the Test Overview page and find the section titled “Your Reports and Bugs”. There, you’ll find the “Bugs submitted by other testers” tab.